I received an email from a customer recently and it made me realize how important my little added touches to each book order is. The special drawings that I place inside each book. Little notes I in the orders for fans and sometimes I even add a surprise in the order. I just do it because I know the kids love it and it means so much to them. Below is a letter I received from a happy customer.
I wanted to share with you how excited my grand daughter was to receive the Harptoon drawing books and sketchpad for her birthday. The personalized books and postcard were a huge hit. I was not aware you had visited her school in Granville OH when she asked for these books as part of her birthday gift. I just wanted to let you know that your customer service and personalized touch is commendable and I will definitely be ordering more books for her for the holidays. It is so rare to find a business that actually appreciates their customers.