A Special Thank You From a Customer

I received an email from a customer recently and it made me realize how important my little added touches to each book order is. The special drawings that I place inside each book. Little notes I in the orders for fans and sometimes I even add a surprise in the order. I just do it because I know the kids love it and it means so much to them.  Below is a letter I received from a happy customer. 

Dear Steve,
I wanted to share with you how excited my grand daughter was to receive the Harptoon drawing books and sketchpad for her birthday.  The personalized books and postcard were a huge hit.  I was not aware you had visited her school in Granville OH when she asked for these books as part of her birthday gift. I just wanted to let you know that your customer service and personalized touch is commendable and I will definitely be ordering more books for her for the holidays. It is so rare to find a business that actually appreciates their customers. 
Thank you, 
Holly

 

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